FAQ’s

We accept orders via our online store, our retail outlets or via phone. If you are more comfortable ordering through phone, please contact us at 64580313/ 6241 2029 or email sales@regallighting.com.sg

Yes, we do provide sourcing services for certain lighting products. Kindly send us a picture or details to sales@regallighting.com.sg and we shall follow up as soon as possible.

We hold up to 6 to 12 months for customer who purchase in advance.

• Transportation Charges: $40 
• Subsequent: $12 each

Example: Installation cost for 3 lightings: $40 + $36 = $76 for installation

Transportation Charges for 1st light will be waived if installation includes a combination of ceiling fan and lighting. Example: Installation cost for 1 fan, 1 light. 1st fan: $50 + $12 = $62 for installation

b.) Pendant requiring assembling / Chandelier/ Crystal Lighting installation

• Quote on request ( from $40 onwards)

c.) Tracklight Installation 

– One metre track: $12 (For subsequent installation)

–  > 1.5 metre track: $15

–  > 2 metre track: $18

d.) Ceiling Fan installation on concrete ceiling with height not more than 3 metres on existing electrical point

• $50 for each fan
• Additional Charges applies for ceiling fan with more than 5 blades, please quote on request

e.) Ceiling Fan installation on false ceiling with height not more than 3 metres on existing point

• Basic Wood reinforcement: $100 for each fan
• Metal Rod with Wood reinforcement (Recommended method): $150 for each fan
• For height more than 3m, surcharge of $20 – $50.
• For height more than 3.8m, quote on request.

For online orders, we accept payment methods via the following:

ONLINE METHOD:

• Paypal
• Credit Card/ Debit Card (Via Stripe)

OFFLINE METHOD:

• Via Direct Bank Transfer
• DBS Current: 0724885156
• Paynow through QR Code or UEN 202137699C
• GrabPay  through QR Code
• FavePay through QR Code
• Credit Card

If you have selected offline payment as your mode of payment upon checkout, we will send you the payment instructions via email.

Lighting Products: All our lightings come with 1 year local warranty. (Unless otherwise stated).

Ceiling Fans: All Ceiling fans come with at least 1st year local on-site warranty for parts from the manufacturer. Warranty for fan motor will differs from brand to brand. Kindly check on the fan product page or contact us if you need more info.

Bathroom & kitchen accessories by AER: 5 years warranty for products with ceramic cartridge.

Unless defective, we apologise that goods sold are non-refundable nor exchangeable.